Effective Date: September 29, 2026
This Payment Policy explains the payment methods, payment processing, authorization, and refund procedures applicable to purchases made through steffenmüller.
By placing an order on our website, you agree to the payment terms described below.
1. Accepted Payment Method
We currently accept payments through Stripe only.
Stripe securely processes payments made through our website. Depending on the payment options supported by Stripe and available to you at checkout, Stripe may provide different payment methods.
Your payment details are processed securely by Stripe. We do not intentionally store complete payment card information on our own systems.
2. Payment Authorization
When you place an order, your payment must be successfully authorized before the order can be processed.
If a payment is declined, unsuccessful, reversed, or otherwise cannot be authorized, we may be unable to fulfill the order until a successful payment has been received.
You are responsible for ensuring that the payment information provided during checkout is accurate and that you are authorized to use the selected payment method.
3. Order Confirmation
After a successful payment, you will receive an order confirmation containing relevant order details.
Receiving an order confirmation does not prevent us from contacting you if there is an issue with payment, product availability, shipping information, or other circumstances affecting your order.
4. Currency and Charges
The applicable product price and any other applicable charges will be displayed during the checkout process before you complete your purchase.
You are responsible for ensuring that the payment method you use can process the transaction in the applicable currency.
Any additional charges imposed by your bank, card issuer, or payment provider are outside our control and may be your responsibility.
5. Payment Security
Payments are processed through Stripe's secure payment infrastructure.
We take reasonable measures to protect information associated with transactions. However, no online payment system or electronic transmission can be guaranteed to be completely secure.
For information about how Stripe handles payment and personal information, customers should review Stripe's applicable policies.
6. Fraud Prevention
We may use payment and order information to identify, investigate, and prevent potentially fraudulent, unauthorized, or suspicious transactions.
If we reasonably believe that an order presents a payment or security risk, we may delay, cancel, or refuse the order and may contact you for additional information where appropriate.
7. Order Cancellation and Refunds
If an order is cancelled or a refund is approved, the refund will be processed through the applicable payment method used for the original transaction where possible.
We offer free returns with a 30-day return window, subject to the applicable return conditions.
Once a return has been received and approved, refunds generally require 4–6 business days to process.
The time required for the refunded amount to appear in your account may vary depending on Stripe, your bank, card issuer, or other financial institution.
8. Incorrect or Failed Payments
If your payment fails during checkout, please verify your payment details and try again.
If the issue continues, you may contact our customer support team for assistance.
We are not responsible for payment failures caused by your bank, card issuer, payment provider, insufficient funds, incorrect payment information, technical issues outside our reasonable control, or security restrictions applied by your financial institution.
9. Duplicate Payments
If you believe you have been charged more than once for the same order, please contact us as soon as possible.
We will review the transaction details and, where a duplicate charge is confirmed, take appropriate steps to resolve the issue.
10. Pricing Errors
We make reasonable efforts to ensure that product prices and checkout information are accurate.
If a significant pricing or payment-related error is identified before or after an order is placed, we may contact you to clarify the issue and determine the appropriate resolution in accordance with applicable law.
11. Payment Information and Privacy
Payment-related personal information is handled in accordance with our Privacy Policy.
Information required to process your transaction may be shared with Stripe and other service providers where necessary to complete payment, prevent fraud, fulfill your order, process refunds, or comply with legal obligations.
12. Contact Us
If you have questions regarding payments, charges, refunds, or payment processing, please contact us using the information below.
Business Information
Business Name: steffenmüller
Legal Business Name: Steffen Müller
VAT Number: DE263440317
Business Address: Johannisthaler Ch 73b, 12487 Berlin, Germany
Contact Number: 493085617021
Support Email: Info@steffenmüller.shop
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)