Effective Date: September 29, 2026
At steffenmüller, we want you to be satisfied with your purchase. If you need to return a bathroom accessory, we offer free returns within 30 days, subject to the conditions outlined below.
1. Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, the return request must be submitted within this 30-day period.
2. Return Conditions
Returned items should, where reasonably possible, be:
- Unused and in their original condition
- In the original packaging
- Complete with all included parts, accessories, and documentation
- Free from damage caused by improper use, installation, or handling
Products that have been damaged after delivery due to misuse, improper installation, or other actions beyond normal handling may not qualify for a refund.
3. Free Returns
We provide free returns for eligible orders.
Customers should contact our support team before sending an item back so that we can provide the appropriate return instructions.
Please do not send a return to an address that has not been provided or confirmed by our support team.
4. How to Request a Return
To request a return, contact us with:
- Your name
- Order number
- Email address used for the order
- Product you wish to return
- Reason for the return
- Photos or other relevant information, if the item arrived damaged or defective
Our support team will review your request and provide the next steps.
5. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible after receiving your order.
We may request photographs or other information to help us assess the issue and determine the appropriate resolution.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution in accordance with applicable law.
6. Refunds
Once your returned item has been received and approved, we will process the applicable refund.
Our standard refund processing time is 4–6 business days after the return has been approved.
The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.
Refunds will generally be issued through the original payment method where possible.
7. Items That Cannot Be Returned
Certain products may be excluded from return where permitted by applicable law, including items that have been customized or altered specifically at the customer's request.
Any applicable exceptions will be communicated before or during the return process.
8. Exchanges
If you would like to exchange an item, please contact our support team.
Depending on product availability and the circumstances of the request, we may provide instructions for returning the original item and placing a replacement order.
9. Contact Us
For return requests or questions regarding this Return Policy, please contact us:
Support Email: Info@steffenmüller.shop
Contact Number: 493085617021
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)
Business Information
Business Name: steffenmüller
Legal Business Name: Steffen Müller
VAT Number: DE263440317
Business Address: Johannisthaler Ch 73b, 12487 Berlin, Germany