General Questions
What does steffenmüller sell?
steffenmüller offers a selection of bathroom accessories designed for everyday use and convenience.
Where does steffenmüller deliver?
We currently offer shipping throughout the Netherlands.
Do you offer free shipping?
Yes. We offer free standard shipping throughout the Netherlands.
Orders & Payment
What payment methods do you accept?
We currently accept payments through Stripe only.
When will my order be processed?
Orders are generally handled within 1–2 business days after the order has been successfully placed and payment has been confirmed.
Will I receive an order confirmation?
Yes. After a successful order and payment, you should receive an order confirmation with the relevant order details.
If you do not receive your confirmation, please contact our customer support team.
Shipping & Delivery
How long does delivery take?
Our estimated delivery time is:
- Handling: 1–2 business days
- Transit: 3–4 business days
- Total estimated delivery: 4–6 business days
Delivery times are estimates and may vary due to circumstances outside our reasonable control.
Can I track my order?
Where tracking information is available, it may be provided after your order has been dispatched.
Please allow some time for tracking information to become active after the shipment has been handed over to the carrier.
What if my order is delayed?
If your order has not arrived within the expected delivery period, please contact our support team with your order number. We will assist you in checking the delivery status.
What if I entered the wrong shipping address?
Please contact us as soon as possible if you notice an error in your shipping information.
If the order has not yet been dispatched, we will try to assist with correcting the information. Once an order has been dispatched, changes may not always be possible.
Returns & Refunds
Do you offer returns?
Yes. We offer free returns for eligible products within a 30-day return window.
How do I request a return?
Contact our support team before sending the product back. Please provide your order number, the product you want to return, and the reason for the return.
We will provide the appropriate return instructions.
When will I receive my refund?
Once your return has been received and approved, refunds are generally processed within 4–6 business days.
The time for the refund to appear in your account may vary depending on Stripe, your bank, card issuer, or financial institution.
What if I receive a damaged or incorrect product?
Please contact us as soon as reasonably possible after receiving the order.
We may ask you to provide photographs or other information so that we can assess the issue and provide an appropriate resolution.
Can I return a product that I have used?
Returned products should, where reasonably possible, be unused, in their original condition, and include the original packaging and included accessories.
Products damaged through misuse, improper installation, or improper handling may not qualify for a refund, except where applicable law provides otherwise.
Customer Support
How can I contact steffenmüller?
You can contact us through:
Email: Info@steffenmüller.shop
Phone: 493085617021
Live Chat: Available 24/7
What are your customer service hours?
Our regular business hours are:
Monday – Friday: 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)
Live chat support is available 24/7.
How quickly will you respond?
We aim to respond to customer inquiries as promptly as possible. Response times may vary depending on the nature and volume of inquiries.
Business Information
Business Name: steffenmüller
Legal Business Name: Steffen Müller
VAT Number: DE263440317
Business Address: Johannisthaler Ch 73b, 12487 Berlin, Germany
Contact Number: 493085617021
Support Email: Info@steffenmüller.shop
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)