Effective Date: September 29, 2026
Welcome to steffenmüller. These Terms of Service govern your use of our website and the purchase of our bathroom accessories.
By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.
1. About Our Store
steffenmüller operates an online store offering bathroom accessories to customers in the Netherlands.
We aim to provide accurate product information, reasonable delivery estimates, secure payment processing, and customer support throughout the purchasing process.
2. Eligibility
By using our website or placing an order, you confirm that you have the legal capacity to enter into a binding agreement under applicable law.
If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, and other product information displayed on our website are accurate.
However, minor variations in color, appearance, measurements, or other characteristics may occur due to screen settings, manufacturing tolerances, photography, or other factors.
We reserve the right to correct errors, update product information, and modify product availability when necessary.
4. Product Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we may contact you regarding the available options. Where appropriate, we may cancel the affected order and issue a refund.
5. Orders
When you place an order, you are making a request to purchase the selected products.
An order is subject to successful payment authorization and confirmation.
We reserve the right to refuse or cancel an order in circumstances such as:
- Product availability issues
- Payment problems
- Suspected fraudulent or unauthorized activity
- Incorrect pricing or product information
- Incorrect or incomplete order information
- Other legitimate business or legal reasons
If we cancel an order after payment has been received, an applicable refund will be processed.
6. Prices
Product prices and applicable charges are displayed on our website and during checkout.
We make reasonable efforts to ensure that pricing information is accurate. If a significant pricing error is identified, we may contact you before fulfilling the order.
Any applicable taxes or charges will be handled in accordance with applicable law.
7. Payment
We currently accept payments through Stripe only.
Payments must be successfully authorized before an order can be processed.
You are responsible for providing accurate payment information and ensuring that you are authorized to use the selected payment method.
Payment information is processed securely through Stripe. We do not intentionally store complete payment card details on our own systems.
8. Shipping and Delivery
We offer free shipping throughout the Netherlands.
Our standard estimated delivery times are:
- Handling time: 1–2 business days
- Transit time: 3–4 business days
- Total estimated shipping time: 4–6 business days
These are estimated delivery periods and are not guaranteed delivery dates.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather, public holidays, operational disruptions, or incorrect delivery information.
9. Returns
We offer free returns for eligible products within a 30-day return window.
The return period begins from the date you receive your order.
Returned products should, where reasonably possible, be unused, in their original condition, and include the original packaging and included accessories.
Please contact our support team before sending an item back so that we can provide the appropriate return instructions.
10. Refunds
Where a refund is approved, it will generally be issued through the original payment method used for the purchase.
Our standard refund processing time is 4–6 business days after the return or refund has been approved.
The time required for the refunded amount to appear in your account may vary depending on Stripe, your bank, card issuer, or other financial institution.
Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded or restricted.
11. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
We may request photographs or other information to assess the issue.
Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution in accordance with applicable law.
12. Customer Responsibilities
When using our website, you agree to:
- Provide accurate and complete information
- Provide accurate shipping and billing details
- Use the website only for lawful purposes
- Not attempt to interfere with the operation or security of the website
- Not submit fraudulent or unauthorized orders
- Not misuse our website, services, or customer support channels
13. Intellectual Property
Unless otherwise stated, the content available on our website, including text, graphics, logos, images, product information, design elements, and other materials, is owned by or licensed to us and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, or commercially exploit our website content without appropriate authorization.
14. Third-Party Services
Our website may use third-party services to support functions such as payment processing, shipping, website functionality, analytics, security, and customer support.
Third-party services may operate under their own terms and privacy policies.
We are not responsible for the independent policies or practices of third-party services beyond our reasonable control.
15. Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
Temporary interruptions may occur due to maintenance, technical issues, updates, security measures, or circumstances outside our reasonable control.
16. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for losses resulting from circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including mandatory consumer protection rights.
17. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
By using our website, you acknowledge that your personal information may be processed as described in our Privacy Policy.
18. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable legal requirements.
When changes are made, we will update the effective date at the beginning of this page.
Your continued use of the website after updated Terms are published constitutes acceptance of the revised Terms to the extent permitted by applicable law.
19. Governing Law
These Terms of Service are subject to applicable laws and regulations.
Nothing in these Terms is intended to remove or restrict any mandatory consumer rights or legal protections that apply to you.
20. Contact Us
If you have questions regarding these Terms of Service, an order, payment, shipping, returns, or any other matter relating to our services, please contact us:
Support Email: Info@steffenmüller.shop
Contact Number: 493085617021
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)
Business Information
Business Name: steffenmüller
Legal Business Name: Steffen Müller
VAT Number: DE263440317
Business Address: Johannisthaler Ch 73b, 12487 Berlin, Germany