Effective Date: September 29, 2026
At steffenmüller, we aim to provide a straightforward and reliable delivery experience for customers purchasing our bathroom accessories.
This Shipping Policy explains our shipping coverage, processing times, delivery estimates, and other information related to order delivery.
1. Shipping Destination
We currently offer free shipping throughout the Netherlands.
Shipping costs for eligible orders are covered by us, so customers do not pay an additional standard shipping charge for delivery within the Netherlands.
2. Shipping Costs
Standard Shipping: Free
There is no standard shipping charge for eligible deliveries within the Netherlands.
If any additional delivery charge applies to a specific order or delivery requirement, it will be communicated to you before the order is completed.
3. Order Handling Time
Our standard order handling time is:
1–2 business days
Handling begins after your order has been successfully placed and payment has been confirmed.
Orders are generally prepared for shipment during our regular business days.
4. Transit Time
After your order has been prepared and dispatched, the estimated transit time is:
3–4 business days
Transit time refers to the period between dispatch and delivery to the shipping address provided during checkout.
5. Total Delivery Time
The estimated total shipping time is:
4–6 business days
This consists of:
- Handling: 1–2 business days
- Transit: 3–4 business days
- Total estimated delivery: 4–6 business days
These are estimates and are not guaranteed delivery dates.
6. Order Tracking
Where tracking information is available, it may be provided after your order has been dispatched.
Tracking information may take some time to become active after the shipment has been handed over to the carrier.
7. Delivery Delays
Although we aim to meet the estimated delivery times, delays may occasionally occur due to circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Public holidays
- Operational disruptions
- Incorrect or incomplete delivery information
- High shipping volumes
- Other unforeseen circumstances
If your order is delayed beyond the expected delivery period, please contact our support team so we can assist you.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order cannot be delivered because the shipping address provided is incorrect or incomplete, additional delivery arrangements may be required.
Please contact us as soon as possible if you notice an error in your shipping information after placing an order.
9. Failed or Missed Delivery
If a delivery attempt is unsuccessful, the carrier may make another delivery attempt or provide instructions for collection or rescheduling.
If you experience an issue with delivery, please contact us and provide your order details so we can assist where possible.
10. Lost or Damaged Packages
If your package appears to have been lost or arrives damaged, please contact our support team as soon as reasonably possible.
For damaged deliveries, we may request photographs of the packaging and product to help us investigate the issue with the carrier and determine the appropriate resolution.
11. Returns and Shipping
We offer free returns for eligible products within our 30-day return window, subject to the conditions described in our Return Policy.
For information about refunds, please refer to our Refund Policy.
12. Contact Us
If you have questions about shipping, delivery status, or an order, please contact us:
Support Email: Info@steffenmüller.shop
Contact Number: 493085617021
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)
Business Information
Business Name: steffenmüller
Legal Business Name: Steffen Müller
VAT Number: DE263440317
Business Address: Johannisthaler Ch 73b, 12487 Berlin, Germany