Effective Date: September 29, 2026
This Privacy Policy explains how steffenmüller collects, uses, stores, and protects personal information when you visit our website, browse our products, place an order, contact us, or otherwise use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly when using our website, including:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order and transaction information
- Information you provide when contacting customer support
- Information submitted through contact forms or live chat
- Any other information you voluntarily provide to us
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, operating system, pages visited, and general website usage information.
2. How We Use Your Information
We use the information we collect for legitimate business and service purposes, including:
- Processing and fulfilling orders
- Arranging delivery of purchased bathroom accessories
- Processing payments through Stripe
- Managing returns, refunds, and customer requests
- Providing customer support
- Responding to inquiries through email or live chat
- Communicating with you about your orders
- Improving our website, products, and shopping experience
- Detecting and preventing fraudulent or unauthorized activity
- Maintaining website security
- Complying with applicable legal and regulatory requirements
We do not use your personal information for purposes that are incompatible with the reasons for which it was collected unless permitted or required by applicable law.
3. Payment Information
Payments on our website are processed through Stripe.
When you make a purchase, payment information may be securely transmitted to Stripe for payment authorization and processing. We do not intentionally store complete payment card details on our own systems.
Stripe may process your information according to its own privacy policy and terms. We recommend reviewing Stripe's privacy information for additional details about how payment information is handled.
4. Shipping and Order Fulfillment
To fulfill your orders, we may share necessary information with shipping and logistics providers.
This may include your:
- Name
- Shipping address
- Telephone number, where required
- Order details
We provide free shipping throughout the Netherlands. Our standard delivery process generally consists of:
- Handling time: 1–2 business days
- Transit time: 3–4 business days
- Total estimated shipping time: 4–6 business days
Delivery times may vary due to circumstances outside our reasonable control.
5. Returns and Refunds
We offer free returns with a 30-day return window, subject to our applicable return conditions.
When processing a return or refund, we may use information associated with your order, including your name, contact details, order number, and payment information necessary to process the refund.
Refunds generally require 4–6 business days to process after the return has been received and approved. The time required for the refunded amount to appear in your account may also depend on the payment provider or financial institution.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, improve website performance, and understand how visitors interact with our website.
Cookies may also be used by third-party services integrated into our website.
You may be able to control or disable certain cookies through your browser settings. Disabling some cookies may affect the functionality of certain parts of the website.
7. Customer Support and Live Chat
If you contact us through email, contact forms, or live chat, we may collect and retain the information necessary to respond to your request and provide customer support.
Our live chat support is available 24/7.
Information provided during customer support interactions may be used to resolve inquiries, manage orders, process returns, and improve our customer service.
8. Sharing of Personal Information
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
These parties may include:
- Payment processors such as Stripe
- Shipping and delivery providers
- Website hosting and technology providers
- Customer support and communication providers
- Fraud prevention and security service providers
- Professional advisors where necessary
- Government authorities or law enforcement where legally required
We do not sell or rent your personal information to third parties.
9. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure. While we take appropriate precautions, we cannot guarantee absolute security of information transmitted to or stored by us.
10. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, handling returns and refunds, maintaining business records, resolving disputes, and complying with legal obligations.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.
11. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, which may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permitted
- Request restriction of certain processing
- Object to certain processing activities
- Request portability of certain information
- Withdraw consent where processing is based on consent
- Lodge a complaint with a competent data protection authority
To exercise an applicable privacy right, you may contact us using the contact information provided at the end of this Privacy Policy.
We may need to verify your identity before completing certain requests.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policies of any third-party website you visit.
13. Children's Privacy
Our website is not intended to knowingly collect personal information from children.
If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take reasonable steps to address the situation in accordance with applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technologies, or legal requirements.
When changes are made, we will update the effective date shown at the beginning of this Privacy Policy. We encourage you to review this page periodically for the latest information.
15. Contact Us
If you have questions about this Privacy Policy, the way we handle personal information, or your privacy rights, you can contact us using the information below.
Business Information
Business Name: steffenmüller
Legal Business Name: Steffen Müller
VAT Number: DE263440317
Business Address: Johannisthaler Ch 73b, 12487 Berlin, Germany
Contact Number: 493085617021
Support Email: Info@steffenmüller.shop
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)